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General Information
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Quality Statement:
Variations of size (1 mm tolerance), color, and patterns are attributes in hand-made awards, these are not considered defects. Surface variation, cracking, grain, texture, and veins are natural occurrences that appear throughout stone and other natural materials and may affect certain items. These unique attributes cannot be avoided when using natural materials and no replacement will be provided for such occurrences.
Order Acknowledgement:
We will acknowledge all faxed, mailed, or e-mailed orders by a return fax, mail, or e-mail. E-mailed orders should go to orders@infinitemarble.com. Orders placed on the Infinite Marble website will be sent an auto-reply e-mail confirming their order. Do not enter credit card information. This information will be requested by your Ikonics Imaging Representative.
Order Lead Times:
In-stock products will ship within three business days upon receipt of order.
Out-of-stock items will be given an estimated shipment date. We cannot guarantee a specifi c date on out-of-stock items.
Order Changes or Cancellations:
All changes and cancellations must be faxed, e-mailed, or mailed to Ikonics Corporation. Cancellations and changes will be acknowledged by fax or e-mail. Cancellations may be subject to restocking fees.
Minimum Order Requirements:
The minimum order requirement is $50.00. For orders under $50.00, a service charge of $10.00 will apply.
Product Pricing:
Products and prices are subject to change or be discontinued without written notice.
COD Orders:
Add $9.00 for each UPS shipment plus the freight charges for COD orders. COD fee subject to change without notice. First time COD orders over $500.00 require a cashier’s check.
Credit Card Orders:
We accept MasterCard, Visa, and American Express.
Payment:
Payment terms are check, COD and credit cards. For customers with approved credit, terms are net 30 days.
Unpaid accounts more than 30 days overdue will be placed on a stop shipment status until the outstanding balance is paid in full. Unpaid accounts more than 60 days overdue will remain on stop shipment status until all outstanding balances are paid, at which time the account will be placed on COD or credit card status until good credit can be reestablished. A $20.00 service charge fee will be assessed on all returned checks.
Felt Application:
Felt application is available on any Infinite Marble piece for a $1.00 fee per item. The addition of felt to your marble item must be specified at the time of the order. Please note this in the comment section during the checkout process.
Sales Tax:
Purchaser agrees to pay for any sales, excise, or other tax levied by any governmental agency, state, or local tariff which is assessed against his purchase of goods or merchandise.
In accordance with applicable law, Ikonics Corporation collects tax in the following states: Arkansas, California, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Nevada, Nebraska, New Jersey, North Carolina, North Dakota, Ohio, Oklahoma, Rhode Island, South Dakota, Tennessee, Utah, Vermont, West Virginia, and Wyoming. Applicable states subject to change without prior notice.
Sales tax is applied to the total amount of the order including shipping, handling, and boxing fees and is based on the shipments destination state and local sales tax rates.
1st Time Customer Showroom Sample Kit:
Save 20% on a SHOWROOM SAMPLE KIT. Go to infinitemarble.com for more information.
Preferred Shipping Carrier:
UPS is our preferred shipping carrier. All orders will be shipped UPS Ground unless otherwise specified.
For customers requiring shipments to be sent on their UPS or FEDEX account, the account number must be indicated on the purchase order.
Damaged Shipments:
Title to the goods transfers to the buyer at the FOB point. Purchaser is responsible for inspection of merchandise on receipt from carrier. Loss or damage in transit should be noted on the freight bill and a claim filed by the Purchaser. Loss or damage of product does not alleviate Purchaser of payment terms obligation.
Inspect your order immediately. If damage occurs, contact our Customer Service Department within 24 hours. We will replace items as quickly as possible. Credit to your account will be applied only after we have received a claim receipt from the carrier.
Returns:
You must notify us immediately if there is any discrepancy between what you ordered and what you received. Any product that was shipped incorrectly will be replaced as quickly as possible. A call tag will be issued for the incorrect product.
If you wish to return any product, you must contact our Customer Service Department. Once approved, we will issue a return authorization number. This number must be clearly written on the box of the returned shipment. Unauthorized returns will not be accepted. A 20% restocking fee will be applied to discretionary returns.
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